隱私政策
Welcome to DarumaFamily.com. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, purchase our products, or interact with our services.
When you visit or use our website, we may collect the following information:
a. Personal Information
- Name
- Email address
- Phone number
- Shipping and billing address
- Shopping information including the items you view, put in your cart or add to your wish list
- Customer support information including the information you choose to include in communications with us, for example, when sending a message through the services
b. Account Information
- Login credentials if you create an account
- Doll serial number and linked voice messages (if applicable)
c. Technical Data
- IP address
- Device type and browser
- Cookies and usage data for site analytics
We use your data to:
- Fulfill your orders and deliver products
- Send order updates and customer support responses
- Enable voice message uploads and doll customization
- Improve our website and services
- Send marketing and update emails (only if you opt-in)
We do not sell or rent your personal data to third parties.
We may share necessary information with trusted partners for:
- Payment processing: Shopify
- All online payments for purchase made through our store are securely processed via Shopify. We do not collect or store your credit card information on our website. Your payment information is handled in accordance with Shopify's Privacy Policy, which we encourage you to review here: https://www.shopify.com/legal/privacy.
- By making a purchase on our site, you acknowledge and agree that your payment information will be processed by Shopify under their privacy and data protection terms.
- Shipping: UPS, FedEx, DHL or postal carriers
- Email communications: Email marketing platforms
These services are contractually obligated to protect your data.
For dolls with recording or AI features:
- Voice messages are stored securely on our servers (e.g., Amazon Web Service "AWS")
- Recordings are accessible only by the account holder or gift recipient
- Messages are stored for up to 30 days unless extended by the user
We use cookies to:
- Analyze site traffic
- Enable account login sessions
- Personalize your browsing experience
You may disable cookies in your browser settings.
You have the right to:
- Access, update, or delete your personal information
- Unsubscribe from marketing communications
- Request data portability or usage details
To request any of the above, contact us at: support@darumafamily.com
DarumaFamily.com is not intended for children under 13. We do not knowingly collect data from children without parental consent.
We use encryption, secure servers, and regular security audits to protect your personal data.
We may update this policy periodically. We will notify users by posting an updated version on this page.
如果您對本政策有任何疑問，請聯絡：